We have developed our unique set of proven and evolving processes for every aspect of our service delivery to make things better and more efficient for our clients, since 2001! We consider these processes as our most valuable assets that benefit our clients immensely. When we onboard a new client, we start with the discovery phase to understand the existing IT environment, existing pains, and business needs and objectives but also listen to their frustration to fully understand their world. It always starts with the listening & discovery phase. This step gives us a clear picture of which problems need to be addressed, which is followed by our Design-Development-Test-Deployment cycle that creates a solution to address the need or problem. Immediately after the test and implementation of the solution, the process continues with a new improvement discovery step to collect improvement suggestions from users and stack holders. This step is followed by a new Design-Development-Test-Deployment cycle to design the next iteration of the solution. This is our never-ending improvement process.