Advantages of Remote Support Vs On-site Support
Advantages of Remote Support Vs On-site Support – Today, many companies are faced with a number of challenges that require them to plan tasks that create a competitive advantage in economic reality to reduce costs and increase efficiency. While it requires a technician to be present on-site to troubleshoot and fix certain common problems, most IT issues can be addressed remotely.
Most of the time, troubleshooting and fixing hardware related issues or devices with no Internet/network access requires an on-site technician that examines the device on-site. One of the most common issues could be that the device is unable to connect to the network or can not be powered on!
For instance, some devices such as stand-alone controller PCs for a manufacturing CNC machine can not be accessed through the network and it requires that the technician be present on-site to work on the device.
Remote support helps companies to reduce their IT support costs while increasing the speed of handling support issues for managing, monitoring, and troubleshooting their IT infrastructure.
Remote support has become an increasingly prominent solution for most small businesses seeking a more cost-effective and efficient IT support. Remote support works with the help of a remote desktop connection, which enables a technician to access a computer from a remote location. The technician then helps the user through basic troubleshooting techniques to fix the issue.
Now, you don’t need to wait for weeks to get your IT problems resolved. At the convenience of your premises, a technician can access your computer systems remotely, troubleshoot and fix the issues.
Generally, compared to traditional support, remote support resolves your computer problems faster and at a fraction of cost. Another advantage of applying remote support is reducing the pollution associated with the transportation of technicians.
Another aspect of remote support is the ability to monitor the complete IT environment by automatically submitting incidents to us as your IT support provider to increase the level of services, which in return improves availability and reduces service costs for your company.
Constantly monitoring the environment 24/7 is the key to identify and fix the issues before they affect productivity.