What is Invisible IT?

Well, it depends! Here we take a look at each in more detail: before focusing on the two main service types, let’s look at IT as a set of connected devices, applications and systems that may also be connected to the Internet.  In general terms, IT is designed as a toolset to achieve specific business objectives set by a company or an organization. In addition, IT helps clients to be productive and more efficient. No connectivity for these applications, devices and systems means no business today!

When IT Works The Way It Should It Becomes Invisible! That’s The Ultimate Goal For All Services We Provide For All Of Our Clients!

IT departments whether in-house or services provided by an IT company must ensure that all systems are working and are maintained in the background. The question is now Is your IT invisible throughout your organization? If no, read below to find out which type of service works best for you. We have basically two main service types: Break/Fix and Managed IT Services.

In Break/Fix services, we will not monitor any part of your IT or network. Nor do we actively search for problems and stopping them to escalate to downtime or bigger issues for your entire organization. However, when something goes wrong, your work is interrupted and you will call us to fix the issue. We will schedule an on-site visit or a remote support session to troubleshoot and fix the issue. We will focus on troubleshooting and fixing the reported issue and unless you ask us, we will not spend any time inspecting your systems as a whole to identify other issues. You will pay for the hours we spent to fix that particular issue.

In IT, not being proactive and waiting for something to break is going to be very expensive. Also, from a business and security perspective, it is a very dangerous and risky business strategy!

In Managed IT Services we are PROACTIVELY supporting your network for a fixed monthly fee rather than REACTING to problems when they arise and billing you to fix them. It is a far superior way of delivering IT support to businesses if you cannot afford to lose data, incur a data breach or have extended and unexpected downtime. In addition, you’ll have peace of mind that critical security updates and patches are being done on your firewall, spam and antivirus software to drastically reduce your chances of a virus or hacker attack. While nothing can guarantee 100% protection, we can greatly minimize your risk with a proactive approach to maintaining these critical protections.

You’ll know with certainty your data is being backed up and CAN be restored quickly in the event of an emergency. It is EXTREMELY common for backups to fail, and as it stands today, no one is validating that your data is being backed up in a way that would allow you to resume work fast. Our new management plan would ensure we are proactively monitoring your backup to ensure you won’t fall victim to a ransomware attack, disgruntled employee, accidental deletion or even a fire, flood or natural disaster.

You’ll eliminate the frustration and inconvenience of unexpected downtime because we’ll be proactively maintaining your systems to prevent that from happening. All IT systems degrade in performance over time, causing them to slow down, hang up and crash. Our preventative maintenance and network monitoring will detect these problems early and prevent them from escalating into more expensive repairs and downtime.

You’ll receive a faster resolution to any IT problem, thanks to our remote management tools. We now have the ability to remotely access (and repair) most IT problems right from our offices. If we cannot fix it remotely, we will dispatch a technician to your office the same day. You’ll receive priority support when you have a problem.

You’ll have the experience of a full in-house IT department, without the costs. We’ll bring a TEAM of professionals to support your network, which will give you access to a broad level of skills and expertise on an as-needed basis. 

You’ll be able to budget for network support just like you budget for rent or insurance. Wouldn’t it be nice to avoid unexpected costs for fixing or restoring your network? Now you can.

You’ll get a “Virtual CIO” to help you budget for it, and deal with any number of IT-related issues. Just as it isn’t prudent to run a business without solid legal or accounting advice, it’s also not prudent to run an organization without solid IT advice. We BECOME your CIO and work with you on budgeting and planning for IT, as well as protecting your business from lost data, downtime, ransomware, disgruntled employees, regulatory action from non-compliance and a whole HOST of problems that can result from poor IT planning and management.

You can leave all your technologies vendor management to us and save time! When you need support from one of your technology vendors we will manage that for you, so you will not need to.

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